How do I find available hotels for the period I want to stay?
In the search menu on the left containing the check-in and check-out data, please select the dates of your stay and tick ‘Show only available hotels’.
How do I search for hotels by price?
In the left side of the home page you can sort the listing of hotels by price. Adjustment can be made in the price range
How do I search for hotels with specific facilities such as, for example, a pool?
In the search menu on the left simply click on the link "Show advanced options".
Where can I find the contact details of the hotel?
You can find the address on the hotel page. The contact details will be given, after you have made the reservation, in the confirmation email.
Where can I find the directions to the hotel?
Maps are available under the location tab under the hotels you are looking for. Room Types
What's the difference between a Double room and a Twin room?
A double room has one double bed. A twin room has two single beds.
We have two small children; can we get extra beds in the room?
In general one extra bed for one child is available at a minor additional charge. However, please note that this possibility depends on each hotel’s policy and availability. We advise you to check the overview page of the hotel, or send an email to us email@example.com
Can I generally request an extra bed for a third person in a double room and at what costs?
It will depend on each hotel’s policy and availability. Once you have retrieved the availability for a specific hotel for the requested dates, by clicking on the room name, you will access the room description. If the possibility and the costs of an extra bed in the room are not specified in the room description, please send an e-mail to firstname.lastname@example.org Pricing
Are the rates on your website per person or per room?
The prices are generally per room, but for some special boat , the rates are per person
Do I pay a reservation fee?
No, as of now the traffic of the room charges are collected in advance
Is breakfast included in the price?
Once you have retrieved the availability for a specific hotel for the requested dates, by clicking on the room name, you will find information about breakfast, taxes and room facilities.
Are taxes included in the room rates?
Depends from hotels to hotels . Credit Cards and Payments
Why do you need my credit card details?
Credit card details are required to book the rooms.
What types of credit card can I use to guarantee the reservation?
Any cards and online payments can be done to book the room
I do not have a credit card. Can I still book a room?
Rooms can be bookedBy using any online payment methods
Is it safe to fill in my credit card number? How secure is the your website?
Your credit card information is sent to us through a secure server. We use the latest, most secure technology available, which encrypts all your personal and credit card details. The encryption method used is the industry standard "Secure Socket Layer" (SSL) technology. Our SSL certificate has been issued by Thawte.We also use a firewall which protects our servers and network against unauthorized access. In the unlikely event that your credit card were to be misused, we promise to reimburse you the first 50 Euros on the cost. The credit card is obliged to pay the remainder. Reservation Process
How do I know that my reservation is confirmed?
When you have completed the steps for the reservation process, an instant onscreen confirmation will appear. It will show your reservation details as well as your booking number. We advise you to print it out. Within a couple of minutes, you will receive a confirmation email and sms containing more information such with your booking details
Can I book a hotel room by telephone or email?
Unfortunately, we do not take bookings by telephone or email. But if you need assistance of any sort you can always call us during office hours or send an email to email@example.com.
I have booked a hotel but I did not receive a confirmation by email. What do I have to do?
The most common reason for not getting a confirmation email is typing your email address incorrectly. Therefore, please double check your email address before finalizing your reservation. Also we have noticed that in some cases our confirmation email may end up in your "spam folder". If you do not receive an email after you have made a booking, please send an email with your booking number and details to firstname.lastname@example.org..
How many rooms can I book in one reservation?
A maximum of 10 rooms can be booked in any one reservation if available. If you want to make a reservation for bulk booking please send an email to email@example.com...
Can I book a hotel for day use?
Unfortunately it is not possible to book a hotel for day use. The minimum that can be booked through our website is one night. Hotel Policies and Facilites
What are the check-in and check-out times of a hotel?
The check-in and check-out times differ. You will find them on the Hotel details on the overview page of the hotel. If you are going to arrive late or very early, we advise you to let the hotel know in advance using the specil request
How can I request an early check-in or late check-out time?
Please fill in the special request section after proceed to pay
How do I know if the hotel has parking facilities?
On the overview page of the hotel, you will find more details about parking facilities at. If this information is not specified, please send an e-mail to firstname.lastname@example.org.
How can I know that the hotel offers a shuttle service and how can I book it?
Please check in the section “Hotel Facilities – Services” whether the hotel offers shuttle service. If so, please contact the hotel directly in order to arrange it, once your reservation has been confirmed. You will find the hotel’s contact details in the confirmation email.
How do I find out if a hotel has a certain facility, e.g. a lift?
In filter option please click in the lift you will know which hotel has lift facilities
What do I do when I have a question about the room or hotel?
Please find the mail to email@example.com Cancellation
How can I cancel or change my booking?
You can cancel your reservation or send us a request for a modification by clicking on the link at the bottom of your confirmation email.
Do I pay a cancellation fee?
We will never charge you a cancellation fee. However, in order to avoid a cancellation fee from the hotel, please make sure you cancel on time according to the cancellation policy of the hotel. You will find the cancellation policy on the “Hotel Policies” section at the bottom of overview page of the hotel.
How do I know that my booking has been cancelled?
After you have cancelled your reservation you will receive an email to confirm your cancellation. If you do not receive the cancellation email, please send an email with the details of your reservation to firstname.lastname@example.org.